Case Study: ProSkill Services achieves 2,300 5-star Google reviews in 12 months with ServiceTitan

How to Get More 5-Star Reviews for Your Home Services Business

ProSkill Services, founded by Travis Ringe as a one‑truck plumbing shop and grown into a $14M, 50+ truck home‑services company, faced the challenge of building a strong online reputation and increasing 5‑star reviews in a digital, on‑demand market. Ringe recognized that reviews aren’t earned by asking alone but by delivering a seamless, professional customer experience from first call to job completion.

They tackled this by overhauling customer touchpoints: faster live answering and call transfers, multi‑channel booking (webchat→text), tighter scheduling with two‑hour windows, ServiceTitan dispatch and live tech tracking, professional technician appearance and “second‑mile” training, and in‑field review asks with texted links—plus proactive outreach on negative jobs. The results: more than 2,300 5‑star Google reviews in 12 months (3,000+ total), measurable increases in organic search traffic, website visits and calls, and an ROI of about $5 per review.

ProSkill Services

Travis Ringe

Co-Owner