Case Study: Solutions Mechanical and Plumbing achieves scalable growth and fewer hats with ServiceTitan

How ServiceTitan will help the owner of Solutions Mechanical and Plumbing wear fewer hats

Solutions Mechanical and Plumbing, a growing residential plumbing and HVAC business in Virginia, had outgrown its previous software and was struggling with too many manual tasks while owner David Britt wore multiple hats across dispatch, customer service, bookkeeping, and management. The company needed a better way to organize data, improve margins, and support future growth, so it switched to ServiceTitan.

ServiceTitan helped Solutions Mechanical and Plumbing streamline operations with better job costing, proposal templates, easier on-site payment collection, and online payments. Britt said the software quickly improved visibility into margins and helped avoid undercharging, while also making payments more efficient for techs and customers. With ServiceTitan, the company is building more repeatable processes and aiming to scale toward its $5 million revenue goal.

Solutions Mechanical and Plumbing

David Britt

Owner