Case Study: Guardian Roofing achieves scalable growth and better customer service with ServiceTitan

How ServiceTitan helps Guardian Roofing deliver its ‘Customer for Life’ motto

Guardian Roofing, a Seattle-area residential roofing company built around a “Customer for Life” motto, struggled to manage rapid growth with a paper-heavy workflow that created “packet parties,” miscommunication, slow billing, and limited visibility across the field and office. With hundreds of pages printed daily, staff had difficulty tracking job details, customer history, and accounting information, making it hard to scale efficiently.

Guardian Roofing went live with ServiceTitan in 2017 to replace paper processes with real-time, digital job management. ServiceTitan helped the company move billing from weekly to daily, improve reporting, give technicians full customer history on iPads, and streamline communication and job costing as Guardian expanded into new business units. The result was major growth and efficiency gains, helping Guardian Roofing triple in size since 2015 and reach nearly $30 million in revenue in 2023.

Guardian Roofing

Lori Swanson

Owner