Case Study: Western Mass Heating, Cooling & Plumbing achieves faster billing and streamlined operations with ServiceTitan

How ServiceTitan Helped Western Mass Bill for Jobs in Hours, Not Days

Western Mass Heating, Cooling & Plumbing was juggling four different software tools for scheduling, accounting, service calls, and payroll, which slowed down operations and made billing, records, and customer communication cumbersome. After hiring Rebecca Carlos, whose prior experience with ServiceTitan helped bring her on board remotely, the company looked for a better way to unify its workflows.

ServiceTitan consolidated Western Mass’s systems into one platform, eliminating about 95% of the other software they used. The result was faster invoicing, dropping from a full day to about three to four hours, and accounts receivable work was cut from a full day to about two hours. ServiceTitan also improved job costing, inventory tracking, progress billing, PMA management, and task assignment, helping the company reduce miscommunication and convert more bids.

Western Mass Heating, Cooling & Plumbing

Rebecca Carlos

Service Operations