Case Study: Fix-It Right Plumbing achieves higher net profit and greater growth potential with ServiceTitan

How ServiceTitan helped this Melbourne plumbing business raise its profit—and its ceiling

Fix-It Right Plumbing, a Melbourne plumbing business, was looking for service software that could support flat-rate pricing, memberships, add-on pricing, grouping tasks, and better sales processes. Founder Richie Foster had been patching together his own tools because his earlier software couldn’t handle those needs, but it created reporting gaps, manual work, and concerns that the business had hit a growth ceiling.

Fix-It Right Plumbing switched to ServiceTitan in November 2024, gaining connected reporting, a consistent pricebook, and live technician dashboards. With ServiceTitan, Foster identified underpriced work, doubled prices on some jobs like toilet installs, and saw an extra 10%–20% net profit from those changes alone. He also said ServiceTitan lifted the company’s growth ceiling, replacing software bottlenecks with a platform that can support much larger-scale expansion.

Fix-It Right Plumbing

Richie Foster

Founder & CEO