Case Study: Rainforest Plumbing & Air achieves rapid residential growth with ServiceTitan

How ServiceTitan helped Rainforest Plumbing & Air think differently about customers’ needs

Rainforest Plumbing & Air, a long-time commercial HVAC and plumbing company, was expanding into residential services and needed a better way to understand and serve a very different customer base. With ServiceTitan, the team gained the reporting and operational tools needed to manage the new division, improve booking, and tailor the customer experience to residential expectations.

Using ServiceTitan, Rainforest launched appointment confirmations, technician tracking, text updates, and membership management, while also optimizing marketing with nighttime Google Search ads. The results were strong: residential leads quadrupled, the company earned over 1,000 five-star Google reviews, appointment booking took less than three minutes, and residential revenue grew from about $500,000 to a projected $5 million.

Rainforest Plumbing & Air

Spencer Tippetts

Director of Business Development