Case Study: Ken Hall Plumbers achieves better pricing, reporting, and growth with ServiceTitan

How ServiceTitan helped Ken Hall transform operations

Ken Hall Plumbers, a growing Australian multi-trade business led by Brad Hall, was struggling to move beyond an old “do and charge” model and needed better pricing, reporting, and customer experience tools to keep up with demand. The company had grown to more than 100 trucks and was on pace for $30 million in annual revenue, but its previous software wasn’t giving the visibility or front-end options customers expected.

After switching to ServiceTitan in August 2024, Ken Hall Plumbers implemented proposal software with good-better-best pricing and stronger reporting capabilities. ServiceTitan helped reduce complaint rates, dramatically increase average ticket size, and provide clear data on marketing ROI, technician performance, and booking effectiveness.