Case Study: Rainforest Plumbing & Air improves customer experience with ServiceTitan

How ServiceTitan Elevated Rainforest Plumbing & Air’s Customer Experience

Rainforest Plumbing & Air, a growing plumbing and HVAC provider serving a large commercial and residential market, needed to move beyond paper-based processes and manual follow-up as it expanded. Before ServiceTitan, the team struggled with slow invoicing, fragmented customer information, and time-consuming estimate follow-up, making it harder to deliver a polished customer experience and keep pace with growth.

By adopting ServiceTitan’s cloud-based platform and tools like Marketing Pro, progress billing, a client portal, and centralized customer records, Rainforest Plumbing & Air streamlined operations and improved communication across teams. With ServiceTitan, the company grew from about $12 million to $22 million in annual revenue in four years, increased its technician fleet from 45 to 65 trucks, and expanded to a larger facility, while also saving significant administrative time through automation.

Rainforest Plumbing & Air

Dallin Tippets

Operations Director