Case Study: A-Total Plumbing in the Atlanta area achieves growth, efficiency, and more family time with ServiceTitan

How ServiceTitan continues to change Atlanta couple’s life

Richard and Felicia Flournoy, owners of A-Total Plumbing in the Atlanta area, struggled with the time and effort required to run payroll and support growth without relying on spreadsheets and emails. Their business needed more efficiency to scale, while they also wanted more time for their family and their son Jackson, who has special needs. They used ServiceTitan to help manage the business more effectively.

ServiceTitan’s software, including Payroll Pro, streamlined payroll from a week-long task to about an hour and a half, helping A-Total Plumbing grow from 13 technicians to 23. The increased revenue and efficiency made it possible for the Flournoys to purchase a wheelchair-accessible van with a lift for Jackson, significantly improving their family’s daily life. Richard said that without ServiceTitan, they would not have been able to afford it.

A-Total Plumbing in the Atlanta area

Richard Flournoy

Founder