Case Study: Network Home Services achieves faster growth and better data-driven decisions with ServiceTitan

How Network Home Services runs faster with ServiceTitan

Network Home Services, a Sydney-based plumbing, electrical, and HVAC company, had outgrown its previous software, which had limited dispatching, marketing, reporting, and job-tracking capabilities. The gaps created missed jobs, poor communication, incomplete records, and manual work, making it hard to understand performance or scale efficiently. ServiceTitan helped Network Home Services eliminate those “grey areas” and run a more data-driven operation.

With ServiceTitan, Network Home Services streamlined workflows, improved reporting, tracked marketing spend, strengthened CSR training, and simplified payments and customer history access. The results included drastically reduced debt, higher CSR conversion rates, fewer admin needs, and an estimated $800 increase in average ticket size. Network Home Services also gained instant reporting—“push a button, get a report”—and better visibility to make faster, more profitable decisions with ServiceTitan.

Network Home Services

Scott Irwin

Owner