Case Study: Mike’s Plumbing and Electric achieves record revenue growth with ServiceTitan

How Maximizing ServiceTitan Optimizes Operations, Drives Record Revenue at Mike’s Plumbing and Electric

Mike’s Plumbing and Electric, a third-generation home services company in McAllen, Texas, was struggling with an outdated CRM that made it hard to manage customers, calls, billing, and mobile work. Integration manager Mike Losoya III said the company needed a better system to support growth, and ServiceTitan was chosen as the new CRM and operations platform.

With ServiceTitan, Mike’s Plumbing and Electric improved staff training, workflow, technician performance tracking, customer communications, and review generation. The company’s Titan Score quickly improved, online reviews grew from under 100 to nearly 400, and it exceeded its all-time revenue goals in 2020 despite COVID-19, with strong growth continuing into 2021.

Mike’s Plumbing and Electric

Mike Losoya

Manager