Case Study: Leap Partners boosts reviews and ROI with ServiceTitan Marketing Pro

How Marketing Pro is boosting reviews and ROI in the Southeast

Leap Partners, a Nashville-based HVAC and plumbing consolidation platform, needed a better way to unify marketing across its growing portfolio of Southeast residential and small commercial service businesses. After acquiring Conditioned Air Solutions, the team was already using ServiceTitan and lightly using ServiceTitan Marketing Pro, and they wanted a more reliable “one-stop shop” for customer data, email marketing, and review generation.

With ServiceTitan Marketing Pro, Leap Partners automated review requests, email campaigns, and customer data updates across its companies. The results were immediate: Conditioned Air Solutions increased review volume from about 10 per month to 50 per month, improved review response rates from 3%–4% to 10%, and generated a 2,080% ROI from email marketing between February and April.

Leap Partners

Alex Malone

VP of Marketing Business Development