Case Study: LJ Kruse Co achieves faster invoicing and stronger revenue growth with ServiceTitan

How LJ Kruse transformed invoicing with ServiceTitan

LJ Kruse Co., a fourth-generation plumbing and HVAC company in Berkeley, California, was struggling with paper-based invoicing, lost invoices, slow payments, and a chaotic dispatch process. Before using ServiceTitan, the team mailed paper invoices, often couldn’t track them down, and sometimes waited a month or two to get paid.

By going live with ServiceTitan in May 2023, LJ Kruse Co. digitized dispatching, invoicing, reporting, and payments, while also using ServiceTitan’s Pricebook Pro and customer portal. The results were dramatic: invoices now go out within 24 hours, half or more of unpaid invoices are paid the same night, and the company says ServiceTitan helped increase service revenue by $1 million while growing tech headcount from eight to 12.

LJ Kruse Co

Will Kruse

VP and Service Manager