Case Study: Gleason Heating, Plumbing, Air and Electric achieves 40% revenue growth with ServiceTitan

How Jeremy Lewis quickly ramped up Gleason HVAC, and its revenue growth

Gleason Heating, Plumbing, Air and Electric, led by Jeremy Lewis, needed a way to scale beyond a founder-dependent operation, improve efficiency, and shift from commercial-heavy HVAC work to a more profitable residential model. To support that change, the company adopted ServiceTitan’s cloud- and tablet-based software, including tools like Pricebook Pro and Marketing Pro.

With ServiceTitan, Gleason rapidly implemented option-based selling, real-time KPI tracking, and clearer customer communication, helping technicians present multiple choices and make recommendations easier to understand. The result was an eight-month surge of 40% total revenue growth, a $600 increase in average service ticket, and a shift from 60% commercial to 90% residential work, while expanding into plumbing, generators, and electrical.

Gleason Heating, Plumbing, Air and Electric

Jeremy Lewis

Director of Sales and Business Development