Case Study: H.J. Faust achieves greater efficiency and customer experience with ServiceTitan

How H.J. Faust’s Second-Generation Owner Uses ServiceTitan To Power the Family Legacy

H.J. Faust, a second-generation HVAC company in Burlington, Wisconsin, was looking for a better way to run its growing business and replace paper-heavy, manual processes with real data. When Ty Faust returned from the tech industry to lead the family business, he brought in ServiceTitan to help track jobs, costs, callbacks, and performance more efficiently.

With ServiceTitan, H.J. Faust automated job costing and reporting, gained real-time visibility into project budgets and timelines, and improved lead tracking, customer communication, and workflow efficiency. The results included significant time savings for accounting, nearly 1,000 new customers added in one year during expansion, and better customer experience through appointment reminders, technician bios, and text updates—all helping H.J. Faust grow and strengthen its family legacy with ServiceTitan.

H.J. Faust

Ty Faust

President