Case Study: Goettl Air Conditioning & Plumbing achieves greater customer satisfaction and operational efficiency with ServiceTitan

How Goettl Air Conditioning & Plumbing Uses ServiceTitan to Prioritize Its Customers

Goettl Air Conditioning & Plumbing, a long-established Phoenix-area HVAC and plumbing company, was looking for a way to keep its old-school customer-first values while scaling into new markets. As the business expanded, it needed better visibility into performance, easier access to key KPIs, and technology that could support both employee development and a more personalized customer experience. Goettl turned to ServiceTitan, the cloud-based software for the trades, to help meet those needs.

ServiceTitan gave Goettl the data and efficiencies to turn insights into action, with KPIs readily available for daily review and information shared across technicians, CSRs, and marketing. The company says the platform has simplified administrative work, helped identify strong performers and coaching opportunities, and made jobs easier for associates so they can focus more on customers. Goettl reports that ServiceTitan has supported its growth and strengthened customer relationships, helping create more “stickiness” and long-term value.

Goettl Air Conditioning & Plumbing

Ken Goodrich

Chief Executive Officer