Case Study: Bonfe boosts dispatch efficiency in seconds with ServiceTitan Dispatch Pro

How Dispatch Pro is helping Bonfe put the dispatch board together ‘in a matter of seconds

Bonfe, a growing Minneapolis-St. Paul residential plumbing, heating, cooling, electric, and drains company, was struggling to make smart dispatch decisions quickly as dispatchers left, new hires came in, and technician schedules became more complex. Although Bonfe already used ServiceTitan and had tried another AI dispatch tool, the team still needed a faster way to match the right tech to the right job without constant manual reshuffling.

Using ServiceTitan’s new Dispatch Pro, Bonfe ran a month-long comparison against its previous software and found Dispatch Pro was the clear winner. ServiceTitan’s Dispatch Pro cut dispatch decisions from about 20 minutes to seconds, improved routing and job matching, and freed Bonfe’s 10 dispatchers to focus on higher-value work. The result was better efficiency, stronger support for technicians, and scalable growth for Bonfe, which is on pace for $52 million in revenue.

Bonfe

Jessy Karolevitz

Call Center Director