Case Study: Call Dad achieves automated job booking and tech scheduling with ServiceTitan

How Call Dad automates job booking and tech scheduling with Dispatch Pro and Scheduling Pro

Call Dad, a residential HVAC company serving the Carolinas, needed a better way to handle incoming calls, job booking, and technician scheduling when CSR staff were busy. By working with ServiceTitan and using Scheduling Pro and Dispatch Pro, the team aimed to reduce missed opportunities, improve booking convenience, and make sure the right technician was assigned to each job.

ServiceTitan’s solution enabled customers to book online, automatically place appointments on the dispatch board, and assign them to the appropriate tech without manual intervention. Call Dad also used ServiceTitan Live Chat to capture more job details upfront. The result was greater efficiency, with the company growing 81% year over year during winter while operating with just one dispatcher, and projecting 120% revenue growth in 2024.

Call Dad

Derik Wolfe

Head of Operations