Case Study: Arcem Entry Systems achieves modern sales growth with ServiceTitan

How Arcem Entry Systems transformed itself with Convex from just taking orders to a modern sales process

Arcem Entry Systems, a commercial door company in Mishawaka, Indiana, was struggling with an outdated sales process that relied on phone calls, paper quotes, and spreadsheets, while margins and new-customer growth lagged behind leadership’s goals. With quotes often driven by field requests instead of proactive prospecting, the team needed a more modern, scalable way to generate commercial leads and manage sales.

Using Convex and ServiceTitan, Arcem rebuilt its sales operation around targeted prospecting, buyer-intent signals, a Sandler-based sales process, and a standardized price book for faster field quoting. ServiceTitan helped streamline pricing and improve acceptance rates, while Convex sharpened outreach and contact finding; the result was a 20% drop in quote volume but a 16% increase in sales, alongside projected revenue growth from $7.2 million in 2024 to $8.7 million in 2025.

Arcem Entry Systems

Mikayla Cleek

Sales Operations Manager