Case Study: Air Zero Air Conditioning achieves faster growth and improved customer experience with ServiceTitan

How Air Zero’s TitanAdvisor score is guiding the company’s growth

Air Zero Air Conditioning, an eight-person commercial and residential HVAC shop in St. Petersburg, Florida, had been using ServiceTitan for years but struggled to understand how to turn its TitanAdvisor score into operational improvements. As the company aimed to grow from under $1 million in revenue into a much larger business, the team needed a better foundation for customer experience, memberships, and workflow processes.

Using ServiceTitan’s TitanAdvisor recommendations, Air Zero improved key processes like automated appointment reminders, technician-en-route texts, membership renewals, and work order tracking. In just six weeks, its TitanAdvisor score jumped from 98 to 220, while also saving office time and improving communication with customers.

Air Zero Air Conditioning

Troy Daland

Owner