Case Study: Jake's Heating & Cooling achieves 27% average ticket increase and 10% gross profit growth with ServiceTitan

Going Paperless increased Jake's Heating & Cooling Average Ticket 27%

Jake’s Heating & Cooling, led by Tony King, faced inefficiencies from running the business on paper — lost notes, incomplete invoices, missed sales opportunities and time-consuming paperwork that hampered field techs and office follow-up. Tony decided to go fully paperless to solve persistent errors and streamline operations.

By adopting ServiceTitan with tablets and a Mobile Pricebook, the company increased accountability, enabled quick in-field payments, and presented Good/Better/Best options and visible member discounts to boost sales. The switch made techs more professional and efficient, resulting in a 27% increase in average ticket, a 10% rise in gross profit, smoother accounts receivable, and improved membership sales.

Jake’s Heating & Cooling

Tony King

Jake’s Heating & Cooling