Case Study: Bay Heating and Air Conditioning achieves revenue growth with ServiceTitan

Goal Setting Backed by Accurate Data Leads to Revenue Surge

Bay Heating and Air Conditioning, a Westlake, Ohio HVAC company, struggled with inefficient paper invoicing, limited visibility into performance, and inconsistent sales compensation. As the company prepared to onboard ServiceTitan, general manager Sean Nagle focused on using the platform to replace manual processes and bring better data into daily operations.

ServiceTitan helped Bay Heating and Air Conditioning streamline invoicing, improve reporting, and make technician coaching more data-driven. With ServiceTitan reporting and price book integration, Bay doubled output from estimators, increased average ticket sizes by steering customers toward higher-end options, and improved efficiency across its 11 technicians—driving stronger revenue growth and helping the company target 15% to 25% annual growth.

Bay Heating and Air Conditioning

Sean Nagle

General Manager