Case Study: General Air Conditioning & Plumbing streamlines operations with ServiceTitan

General Air Needed Summer Upgrade to ServiceTitan, and That’s What Happened

General Air Conditioning & Plumbing, a Palm Springs-based HVAC and plumbing contractor with 45 employees, needed to replace its outdated business software and improve operational efficiency. President and CEO Patrick Somers was especially concerned about the disruption of switching systems during the busy summer season and about moving away from QuickBooks, but he decided the company needed a more modern, cloud-based platform.

ServiceTitan implemented its cloud-based HVAC business software with a structured onboarding process and transparent support, helping General Air Conditioning & Plumbing complete the conversion smoothly. The company reported an “amazing” implementation experience, strong adoption by technicians and office staff, and better tracking and access to information, which made day-to-day work easier and more efficient.

General Air Conditioning & Plumbing

Patrick Somers

General Air Conditioning & Plumbing