Case Study: Fuse Service achieves more bookings and faster growth with ServiceTitan

Fuse Service - Customer Case Study

Fuse Service, a growing HVAC, electrical, plumbing, and refrigeration company, needed a simpler way to manage customer booking as its business expanded across California and into new states. After juggling multiple systems, the company turned to ServiceTitan and its Scheduling Pro solution to streamline appointments and reduce friction for customers who wanted fast, easy booking.

ServiceTitan implemented Scheduling Pro with online booking, live voice, and live chat tied to technician capacity data in ServiceTitan, plus Slack notifications for immediate alerts. Fuse Service reported strong results, including 29 bookings through Scheduling Pro and 10 through Scheduling Pro Live in a slow week, and noted that the tool could have replaced many manual bookings. ServiceTitan’s SearchLight data also showed Scheduling Pro leads convert at a high rate, with 80% matching to new revenue opportunities and 57% becoming paying customers.

Fuse Service

Stanislav Pakarin

Chief Executive Officer