Case Study: Ellington Air Conditioning & Heat achieves smoother operations and better reporting with ServiceTitan

‘From Dinosaur to Ferrari’: Making the Move to ServiceTitan Software

Ellington Air Conditioning & Heat, led by Jason Ellington in Brevard County, Florida, grew into a $6.5 million HVAC business while struggling with inefficient, hard-to-maintain estimating and workflow tools. After using custom Excel systems and other field service software that felt slow and clunky, the company needed a better way to manage scheduling, service calls, quotes, invoicing, equipment orders, and reporting.

Ellington Air Conditioning & Heat switched to ServiceTitan’s field service software in 2019. ServiceTitan helped streamline onboarding, preserve historical data, improve reporting and integrations, and simplify mobile workflows, while also enabling financing, estimate templates, and automated forms. The result was faster adoption by technicians, better office usability with support from ServiceTitan, and a more efficient system that Jason Ellington said effectively paid for itself after his prior software efforts cost more than $200,000 to build and maintain.

Ellington Air Conditioning & Heat

Jason Ellington

President