Case Study: Zoom Drain Houston boosts lead generation and faster booking with ServiceTitan

For Zoom Drain Houston’s lead generation, Thumbtack was ‘really good from the beginning’

Zoom Drain Houston, a new drain service business launched by Allison McCarthy in 2023, needed effective ways to generate leads and speed up its booking process. Working with ServiceTitan and its Thumbtack integration, the team quickly saw which marketing channels were producing real business and could track lead quality, bookings, and revenue in one place.

ServiceTitan helped Zoom Drain by automatically routing Thumbtack leads into its bookings workflow, enabling instant replies and easier scheduling. The result was a much faster response time—cutting average time to contact from nine minutes to one minute—and strong lead performance, with McCarthy reporting about 30 jobs in a month from Thumbtack alone and a cost per lead of roughly $12 to $20.

Zoom Drain

Allison McCarthy

Owner