Case Study: Overhead Door of Chicago boosts collections and efficiency with ServiceTitan

For Overhead Door of Chicago, ServiceTitan Became the ‘Admin We Didn’t Even Know We Needed’

Overhead Door of Chicago, a commercial garage door company, was struggling with glitchy, unreliable software that made it hard to track invoices, know what was due, and manage admin work efficiently. The company needed a more trustworthy system, and it turned to ServiceTitan in January 2024 for help with invoicing, estimates, and day-to-day operations.

ServiceTitan gave Overhead Door of Chicago a stronger administrative foundation with tools for invoice tracking, mobile communication, bulk pricebook updates, search, and field note/photo capture. The results were immediate: the company reported a 28% increase in collected dollars, fewer invoicing mistakes, and much better visibility into jobs and customer history, while technicians and office staff saved time and stayed more organized.

Overhead Door of Chicago

Sarah Kott

Office Manager