Case Study: 1-800-Plumber achieves faster growth and better customer communication with ServiceTitan

For Chris Nguyen, Building a Plumbing Company Is an Entrepreneurial ‘Good’

1-800-Plumber + Air, led by Chris Nguyen in the Portland, Ore. area, was launching during the uncertainty of COVID-19 and needed a way to build a new plumbing and HVAC business while maintaining strong customer communication, billing, and operational control. Nguyen chose ServiceTitan, the cloud-based software platform already used by the franchise, to help fill the communication gaps he had seen in the field and support his startup from day one.

ServiceTitan helped 1-800-Plumber streamline customer records, billing, and project workflows for everything from small jobs to larger, multi-day projects. In less than a year, the business grew to nine employees and nearly $2 million in revenue, and Nguyen said the system delivered “amazing changes” over nine months while supporting his growth goals for more trucks and higher revenue.

1-800-Plumber

Chris Nguyen

1-800-Plumber