Case Study: Cooper’s Plumbing and Air achieves 81% revenue growth with ServiceTitan

Focus on the individual drives growth for everyone at Cooper’s Plumbing and Air

Cooper’s Plumbing and Air, a Georgia-based plumbing and HVAC company, needed to recover after revenue fell from $4 million to $3 million in 2022 while maintaining profitability. The company turned to ServiceTitan, its cloud-based software platform for the trades, alongside leadership and process improvements to better align individual goals with company goals.

ServiceTitan helped Cooper’s Plumbing and Air track metrics more effectively and support better execution across the business. With stronger training, dashboards, and improved management routines, the company boosted employee engagement from 60 to 91 and grew revenue by 81% from 2022 to 2023, with expectations to reach $12 million in 2024—without sacrificing profit margins.

Cooper’s Plumbing and Air

Tony Cooper

Owner and General Manager