Case Study: Del-Air Heating, Air Conditioning, Plumbing and Electrical achieves greater operational efficiency and growth with ServiceTitan

Florida giant Del-Air ties new construction to service and replacement through ServiceTitan

Del-Air Heating, Air Conditioning, Plumbing and Electrical, a fast-growing Florida HVAC and home services provider, faced the challenge of connecting its Residential New Construction and Residential Service and Repair businesses more effectively while eliminating siloed operations across sales, dispatch, inventory, and field teams. To support that scale and integration, Del-Air added ServiceTitan as its CRM and operations platform.

ServiceTitan helped Del-Air bring multiple functions into one system, giving leaders real-time visibility into inventory, sales, and job progress while simplifying workflows like maintenance agreement setup. The result was better efficiency, stronger collaboration across departments, improved morale, and a smoother path to turning new construction customers into long-term service customers.

Del-Air Heating, Air Conditioning, Plumbing and Electrical

Rob Haines

Director of Marketing