Case Study: Aquarius Home Services achieves 26% revenue growth with ServiceTitan

Finding a Water Treatment Software that Makes Businesses Say “This is Going to be Worth It”

Aquarius Home Services, led by operations director Stephanie Reuter, faced the challenge of scaling a 32-year water treatment business across 12 locations while improving field sales, customer experience and real‑time visibility into performance. Partnering with Kinetico introduced them to ServiceTitan, but Reuter needed a clear revenue case and a solution that would replace basic mobile tools without disrupting operations.

Aquarius implemented ServiceTitan’s water‑industry solution integrated with Kinetico’s interactive pricebook, enabling mobile, photo/video‑rich estimates, onsite financing, saved cards, routed recurring services, automated workflows and real‑time dashboards and alerts. Since going live in February 2019 they report a 26% revenue increase, higher average tickets and close rates, more efficient billing and inventory handling, and markedly improved customer experience and operational visibility across locations.

Aquarius Home Services

Stephanie Reuter

Director of Operations