Case Study: Safe-Dry Carpet Cleaning achieves multi-location growth and streamlined operations with ServiceTitan

Family-Owned Safe-Dry Carpet Cleaning Grows with ServiceTitan

Safe-Dry Carpet Cleaning is a family-owned residential carpet-cleaning business based in Huntsville, Ala., that grew from a single location into five offices with about 30 technicians. As the company expanded, pen-and-paper scheduling and a basic software package created confusion across offices and lacked call recording, customizable reporting, a robust pricebook and invoicing — limitations that threatened further growth.

Safe-Dry implemented ServiceTitan in March 2019 and used its onboarding support, dispatching, call recording, customizable reports, pricebook and technician tools to streamline operations and track marketing ROI. The results: cancellations and reschedules fell below 10%, jobs grew about 30% year-over-year, average ticket value rose roughly $20, and the business gained the reporting and scalability needed to continue expanding.

Safe-Dry Carpet Cleaning

Chase Hoagland

Technician