Case Study: AAA Garage Door achieves streamlined operations and higher online bookings with ServiceTitan

Family-Owned Garage Door Company Plans to Roll Up Success with ServiceTitan

AAA Garage Door is a family-owned garage door service in Fremont, Nebraska, run by Felipe Pinales and his father with six technicians. After moving from pen-and-paper to a first software provider in 2018, the company faced persistent operational headaches: poor QuickBooks integration that created duplicate pricebook items, an inability to easily update the pricebook, slow online booking, and limited onboarding and support.

In July 2019 they switched to ServiceTitan, which provided hands-on onboarding, fast Excel-based pricebook uploads and edits, a more intuitive dispatch board with arrival windows and real-time updates, and a much faster online scheduler. The result was smoother office-to-field coordination, easier scheduling and call booking, stronger marketing capabilities, and a significantly higher conversion rate on online appointment requests.

AAA Garage Door

Felipe Pinales

Owner