Case Study: Donamarc Water Systems Co. achieves higher growth and operational efficiency with ServiceTitan

Donamarc Water Systems Co. - Customer Case Study

Donamarc Water Systems Co., a water treatment and service company in Akron, Ohio, was struggling with billing errors, heavy manual paperwork, and limited reporting as it tried to grow. President Brandon Mantel initially viewed ServiceTitan as too expensive, but after calculating the real cost of the software and the losses from inefficiencies, he saw it as a best-in-class option for his business.

ServiceTitan implemented an all-in-one software platform that automated forms, improved reporting and KPI visibility, enabled real-time customer communication, supported field payments, and helped Donamarc update pricing quickly. As a result, Donamarc reduced manual work, redeployed staff to more valuable tasks, improved customer response times, and supported growth, including a 36% increase in first-quarter revenue compared with the prior year. Mantel said ServiceTitan cost about $10–$11 per day and delivered value far beyond that.

Donamarc Water Systems Co.

Brandon Mantel

President