Case Study: Pro-Tec Plumbing & Air streamlines dispatching with ServiceTitan

Dispatching was stressful for Pro-Tec’s team Dispatch Pro changed everything

Pro-Tec Plumbing & Air, a residential service and commercial shop in Naples, Fla., struggled with stressful, manual dispatching as its team tried to match technicians to jobs across a dense service area with seasonal demand spikes. Jennifer Olson, the customer service manager, found scheduling, routing, and balancing skills and drive times especially difficult, making the process time-consuming and overwhelming.

Pro-Tec implemented ServiceTitan’s Dispatch Pro to automate technician scheduling based on proximity, skills, and job history. After a quick rollout, the team said dispatching became smooth and far less stressful, with the software taking over the tedious scheduling work and acting “like another employee.” The result was more efficient scheduling, less manual effort, and more time for Olson and her team to focus on customers and other dispatch tasks.

Pro-Tec Plumbing & Air

Jennifer Olson

Customer Service Manager