Case Study: Interstate AC improves technician support and dispatch efficiency with ServiceTitan Dispatch Pro

Dispatch Pro has helped Interstate AC take better care of ‘the heart’ of its shop their technicians

Interstate AC, a commercial HVAC and plumbing contractor in Nashville, Tennessee, needed a better way to manage 50-plus service technicians and reduce the stress, bias, and routing inefficiencies that made dispatching difficult. The team was looking for a solution that could help place the right tech on the right job while also giving dispatchers more time to support technicians directly. ServiceTitan’s Dispatch Pro was introduced as the automated dispatching tool to address these challenges.

With ServiceTitan Dispatch Pro, Interstate AC used machine learning and route optimization to remove dispatcher bias, improve job assignments, and streamline daily operations. Each dispatcher’s technician load doubled from about 15 to 18 techs, stress levels fell, and the team gained time for daily check-ins, preventive maintenance planning, and better prep for technicians. The result was improved support for technicians, fewer routing mistakes, and stronger feedback from the field.

Interstate AC

Kitty Dunn

Dispatch Manager