Case Study: The Original Plumber achieves greater efficiency and customer service with ServiceTitan

Delivered and Received by ServiceTitan Clients

The Original Plumber, a residential plumbing company in Ball Ground, Ga., needed a better way to organize operations, improve customer communication, and support growth as it expanded its service area. After trying other tools, the company chose ServiceTitan, a plumbing business software platform, to help its office and field teams work more efficiently and stay connected with customers.

With ServiceTitan, The Original Plumber improved dispatching, recorded call tracking, GPS mapping, text notifications, and follow-up workflows, while also customizing modules for accounting, inventory, and reporting. According to the company, ServiceTitan helped “catapult” revenue and resources, strengthened marketing tracking, and improved customer satisfaction through better communication and service coordination.

The Original Plumber

Catherine Keo

The Original Plumber