Case Study: Comfort Monster Heating & Air achieves 43% revenue growth in less than 6 months with ServiceTitan

Comfort Monster Heating and Air - Customer Case Study

Comfort Monster Heating & Air is a Raleigh-based HVAC company that combines technology with skilled technicians to deliver convenient, affordable service. As they grew, they faced operational hurdles—handling B2B and landlord billing, differentiating service and billable addresses, and giving CSRs quick caller identification and customer record access to maintain high-quality interactions.

They implemented the ServiceTitan cloud platform to address these issues, using features like separate service/billable address fields, caller ID with instant record lookup, technician profiles and customer notifications. Within four months live (and under six months), the company grew revenue by 43%, improved operational efficiency and customer experience, and earned stronger reviews and referrals.

Comfort Monster Heating and Air

Jon Jordan

Owner