Case Study: Cockburn Refrigeration achieves greater efficiency and flexibility with ServiceTitan

Cockburn Refrigeration has more efficiency, freedom with ServiceTitan

Cockburn Refrigeration, a commercial refrigeration shop in Ontario, was growing but relied on manual processes for dispatching, invoicing, timesheets, and payroll. After David and Haley Valiquette became owners, they needed a better way to run the office and support a 12-technician, four-person team, so they turned to ServiceTitan and its all-in-one software for the trades.

ServiceTitan helped Cockburn Refrigeration streamline operations with tools like Invoice Generator, Pricebook, and timesheets, while also integrating with QuickBooks Canada. The results were immediate: invoicing moved from months behind to within a week, timesheet processing dropped from about five hours to 20–30 minutes, and technicians no longer spent 30–45 minutes each morning on paperwork. Haley said the time savings “basically paid for ServiceTitan,” giving the team more freedom and flexibility.

Cockburn Refrigeration

Haley Valiquette

Co-Owner