Case Study: Clear Tech Pools achieves a successful remote Go Live with ServiceTitan

Clear Tech - Customer Case Study

Clear Tech Pools, a St. Petersburg, Florida company with 125 field technicians and more than 200 employees, needed a new platform to unify call booking, dispatch, marketing, sales, invoicing, batch billing, inventory reporting, and real-time data access. The team chose ServiceTitan after comparing other pool service software options, but the coronavirus pandemic forced the company to complete a first-of-its-kind fully remote “Go Live” implementation.

ServiceTitan supported Clear Tech with a remote rollout using smaller training groups and Slack-based communication, spreading training over a week instead of two in-person days. The result was a successful launch, with technicians quickly adapting in the field and the office team adjusting within about a week. Clear Tech also gained the ability to handle roughly 3,000 monthly invoices while improving workflows and avoiding the cost of taking the entire fleet offline.

Clear Tech

Sabrina Lesperance

Clear Tech