Case Study: Chesterfield Service achieves 30% growth and improved work-life balance with ServiceTitan

Chesterfield Service attended Pantheon ‘23 looking for one big solution to a problem. Instead, they found three

Chesterfield Service, a St. Louis plumbing, HVAC, and electrical company, came to ServiceTitan’s Pantheon ‘23 looking for a way to overcome a slowdown in growth and keep the business running efficiently while staying hands-on. Having already been using ServiceTitan since 2019, the team wanted help with dispatching, marketing, and fleet management as they scaled from 25 to 75 employees across five trades.

ServiceTitan’s Pro products—Dispatch Pro, Marketing Pro, Fleet Pro, and later Scheduling Pro—gave Chesterfield Service tools to automate dispatching, target customers, optimize routes, and improve booking. The results included a 664% ROI from a postcard campaign, a higher average appliance ticket of $50, accident review support through Fleet Pro, and a return to 30% growth with $14 million in annual revenue pace.

Chesterfield Service

Jessica Kralemann

Marketing Director