Case Study: Atchley Air achieves stronger sales and customer engagement with ServiceTitan

Change to ServiceTitan Improves Sales, More at Atchley Air

Atchley Air, a third-generation HVAC company in Fort Smith, Arkansas, needed a more modern way to run operations and sell residential services. Before ServiceTitan, the team relied on outdated software and manual processes that made it hard to present options to homeowners, track marketing sources, and manage sales effectively.

ServiceTitan implemented its cloud-based home services software, including tools for digital estimates, customer texting, dispatch, reporting, QuickBooks integration, and data migration. The change improved customer communication and made the sales process more effective, helping Atchley Air offer good-better-best options and raise average ticket sizes noticeably; the company’s residential side reached $4.3 million in sales in 2019 and was on pace for $5 million.

Atchley Air

Michael Atchley

President