Case Study: Capital Heating, Cooling and Electric achieves efficiency and visibility with ServiceTitan

Capital Heating goes from 900 mph blindfolded to efficiency, visibility with ServiceTitan

Capital Heating, Cooling and Electric needed better visibility and efficiency as it tried to understand what was really happening across the business. Before using ServiceTitan, leadership described the operation as moving “900 miles an hour with a blindfold on,” with scattered processes and limited insight into performance.

By implementing ServiceTitan, Capital Heating, Cooling and Electric gained the data, workflow tools, and automation needed to improve operations across marketing, payroll, pricing, inventory, and customer management. ServiceTitan helped turn major tasks from days into hours, generated 300 calls from a single SMS campaign to 900 customers, and supported the company’s growth from about $9 million to $13–14 million, with plans to reach $21 million.

Capital Heating, Cooling and Electric

Seth Rawson

Chief Operations Officer