Case Study: Bon Air Service Company achieves better reporting, support, and growth with ServiceTitan

Bon Air Service Company - Customer Case Study

Bon Air Service Company, an HVAC contractor in Grand Prairie, Texas, was using the same CRM for 10 years but struggled with a clunky interface, limited support, and reporting that was hard for managers to get. Business manager Janna Pender also worried about the old system’s mobile transition and the impact on technicians, customer service, and operations, which led the company to consider ServiceTitan.

Bon Air Service Company implemented ServiceTitan to improve field service, customer support, training, and reporting across the business. Pender said the demo looked “a decade ahead” and gave her confidence in future growth, easier support, and better technician workflows, including touchless field experiences. While the transition was still ahead, Bon Air expected ServiceTitan to create a much better operating environment and stronger support for the team.

Bon Air Service Company

Janna Pender

Business Manager