Case Study: Bill Howe achieves stronger efficiency and growth with ServiceTitan

Bill Howe - Customer Case Study

Bill Howe, a major San Diego multi-trade business with 165 trucks, needed a more scalable way to run operations after relying on paper invoices, manual office handling, and limited call tracking. The company considered ServiceTitan but initially found gaps in inventory and payroll, while also needing better marketing, phone tracking, and field efficiency.

ServiceTitan ultimately provided the digital tools Bill Howe needed, including Phones Pro and Marketing Pro, along with improved dashboards and workflow automation. The result was faster inventory restocking, better call and lead tracking, reduced paper handling and fuel use, and a 25% increase in dollars per man hour year over year. Bill Howe also recovered strongly after Covid, growing back to more than 210 employees.

Bill Howe

Rhett Wheeler

Operations Risk Manager