Case Study: BEST Plumbing Service of Cincinnati achieves rapid growth and streamlined operations with ServiceTitan

BEST Plumbing Service of Cincinnati - Customer Case Study

Best Plumbing Service of Cincinnati is a family-run plumbing company led by Tony and Paula Dunaway that grew out of a one-man operation. They struggled with paper-based scheduling and invoicing, no website or advertising, inefficient dispatching via Google Calendar, and limited visibility into daily operations as they added technicians.

After adopting ServiceTitan’s cloud platform—training staff to use its dispatch and mobile tools, automated invoicing and payments, reporting, marketing scorecards, and customer-facing SMS features—Best Plumbing gained real-time visibility and streamlined operations. The change freed up about half a day each day for marketing and management, improved customer experience, helped track marketing ROI, and enabled plans to add more trucks while giving the owners a better work–life balance.

BEST Plumbing Service of Cincinnati

Tony Dunaway

Owner