Case Study: Express Plumbing Service achieves million-dollar revenue growth with ServiceTitan

Ben Davis Found Motivation for Success (via ServiceTitan) in an Unlikely Place

Express Plumbing Service, led by CEO Ben Davis in Idaho, grew from years of manual, old-school operations and low average ticket sales while handling hundreds of service calls a month. Before adopting ServiceTitan, the team relied on whiteboards, dispatch cards, and inconsistent accounting processes, making it hard to track performance and scale efficiently.

After switching to ServiceTitan in 2018, Express Plumbing Service rebuilt its systems and gained real-time visibility into KPIs, marketing, and technician performance. In the first year alone, revenue increased by $1 million to $3.9 million, and the business shifted from an 80/20 commercial-residential mix to a balanced 50/50 split; the company also now collects more than 125 five-star Google reviews per month, with ServiceTitan helping drive continued growth.

Express Plumbing Service

Ben Davis

Chief Executive Officer