Case Study: Austin Refrigeration achieves better accountability and efficiency with ServiceTitan

Austin Refrigeration’s experience with ServiceTitan has been ‘Love at first sight’

Austin Refrigeration, a nearly 20-year-old refrigeration and HVAC company in Austin, Texas, was struggling with outdated software that made it hard to track payments, manage dispatch, upload photos clearly, and train technicians. The inefficiencies were creating frustration across the business and even made hiring harder, prompting the team to look for a better system like ServiceTitan.

Austin Refrigeration chose ServiceTitan and went live in June 2022, using its reporting, estimates, and dispatch tools to improve accountability and streamline operations. With ServiceTitan, tasks that once took three hours now take 30 minutes, visibility across the company improved, and the team was able to focus more on growth and even prepare for BBQ Austin, where they placed 14th out of 226.

Austin Refrigeration

Brian Zelden

Office Manager