Case Study: John Henry’s achieves smarter dispatching and higher revenue with ServiceTitan Dispatch Pro

At John Henry’s, the right tech assignments boost revenue. Dispatch Pro makes sure of it

John Henry’s, a residential plumbing, HVAC, and electrical company serving Lincoln and Omaha, Nebraska, needed a better way to make fair, data-driven dispatch decisions. Before using ServiceTitan, dispatchers often assigned jobs based on personal judgment, which could lead to inefficient routing and missed revenue opportunities.

In April 2023, John Henry’s implemented ServiceTitan’s Dispatch Pro to automatically assign technicians based on sales performance, skill, and proximity. The result was faster, more impartial dispatching, cleaner performance data, reduced drive time, lower fuel costs, and the ability to fit in more appointments—helping the company maximize productivity and revenue.

John Henry

Jared Rohrs

IT Manager