Case Study: Aspen Mountain Plumbing achieves better customer communication and business visibility with ServiceTitan

Aspen Mountain Plumbing - Customer Case Study

Aspen Mountain Plumbing, a small plumbing business serving Rock Springs and surrounding Wyoming communities, faced the challenge of managing long service distances, harsh weather, and the need to deliver highly detailed, reliable customer service. Founder Lance Ball wanted to give homeowners more transparency and control while keeping technicians organized across a wide service area.

ServiceTitan, the cloud-based software for the trades, helped Aspen Mountain Plumbing track parts, improve scheduling and communication, and provide customers with texts, technician bios, photos, and clear good-better-best proposals. The result was stronger customer confidence, better internal visibility through dashboards and reports, and a business that Ball said “looks like a million-dollar company,” while giving him more peace of mind and the ability to run the company remotely.

Aspen Mountain Plumbing

Lance Ball

Owner